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SHIPPING & RETURNS

UK Shipping

 

Free UK Shipping with every order!


Order before 1pm to be eligible for express delivery. Please allow 1-2 business days to receive your order.
 

If your delivery address is remote, please allow 1-2 additional business days to receive your order.
 

EU Shipping
 

Order before 1pm to be eligible for express delivery.

 

Zone 1:

Belgium, Jersey, Ireland, Guernsey, Cologne, Frankfurt, Paris, Luxembourg, Netherlands

£24.63
 

Zone 2:

France (everywhere except Paris), Germany (everywhere except Cologne, Frankfurt), Monaco

£28.79
 

Zone 3:

Austria, Denmark, Italy, Finland, Portugal, San Marino, Vatican City, Sweden, Spain

£35.27
 

Zone 4:

Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Latvia, Hungary, Greece, Estonia,
Lithuania, Malta, Poland, Romania, Slovenia, Slovakia

£35.85
 

Zone 5:

Albania, Bosnia and Herzegovina, Canary Islands, Kosovo, Israel, Iceland, Greenland,
Gibraltar, Faroe Islands, Liechtenstein, Montenegro, North Macedonia, Norway, Switzerland, Serbia

£33.97
 

International Shipping

Order before 1pm to be eligible for express delivery.
 

Zone 6:

USA

£25.33
 

Zone 7:

Canada

£34.34

 

Rest of the world: 

£40

 

Please allow 3-4 business days to receive your order.
 

We ship worldwide. Please email us for further information if you don't see your country listed: shop@labecalondon.com.
 

General Information
 

Once your order has been placed you will receive an email from us with your order confirmation and tracking number. Our logistics partner is DHL who will also email you when they are ready to deliver your order to your door.
 

We will process all orders made before 1pm the same working day. Orders placed after 1pm will be processed the next working day.
 

In the instance that you have given incorrect delivery details please ensure you email us immediately upon successful placement of your order at shop@labecalondon.com.

 

If you are not happy with a product or if you would like to exchange it for another size, you can do this within 14 days after receipt of the goods.

 



UK RETURNS VIA DHL

If you are not happy with your order, you are welcome to return your items via DHL. Please follow the below instructions to complete your return:

  1. Pack the item(s) you wish to return. All items must be in their original condition for you to receive a full refund.
  2. Request your return label by emailing shop@labecalondon.com.
  3. Follow the instructions on your return label to organise collection of your parcel.
  4. When your return has been received by our warehouse you will be notified by email. You will receive your refund within 14 business days from receipt. The refund will be issued in the same form of payment originally used for the purchase, and in the same currency.
    Note that exact timing will depend on the bank or credit card issuer.

We will process a full refund, minus the return cost (£10.00) for your order.

Should the item be used, worn, washed or damaged then Labeca is not obliged to take the items back. Please also note that several returned items need only be sent back in one package.

UK RETURNS VIA POST OFFICE OR OTHER COURIER METHOD

If you would like to choose an alternative service, such as returning via the Post Office, you are welcome to do so. Before doing so, please inform us that you wish to make a return by contacting us via email shop@labecalondon.com.

Please note, the fee for these services is payable by you and is variable based on the weight and dimensions of your parcel and the service you select. Labeca are not responsible for the parcel until we have received it in our warehouse. Please do ensure you keep a copy of your proof of postage for your own records.

EU AND INTERNATIONAL RETURNS

EU and USA customers are responsible for arranging their returns shipment themselves via their own shipping company. Please follow the below instructions to complete your return:

  1. Email us at shop@labecalondon.com to inform us of your return request. Please include your order number and reason for return.
  2. Once your return has been confirmed, please arrange your return via your chosen service and keep a copy of your proof of postage for your own records.
  3. Please ensure your return in its original condition; unwashed, unworn, undamaged and all Labeca labels attached.
  4. When your return has been received by our warehouse you will be notified by email. You will receive your refund within 14 business days from receipt. The refund will be issued in the same form of payment originally used for the purchase, and in the same currency.
    Note that exact timing will depend on the bank or credit card issuer.

Please note that Labeca are not responsible for any custom and duty fees for your return. This cost will be deducted from your refund if applicable.

We will process a full refund, minus the initial delivery cost for your order.

Labeca are not responsible for items which are not sent back in compliance with the above instructions. Should the item be used, worn, washed or damaged then Labeca is not obliged to take the items back. Please also note that several returned items need only be sent back in one package.

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